Refund policy

 

7. RIGHT OF WITHDRAWAL AND RETURN POLICY

The right of withdrawal is governed by the Consumer Code, Article 52 et seq. of Legislative Decree 206/2005.

The consumer has a period of fourteen (14) days to withdraw from the purchase contract with the seller for the goods purchased on the site, without providing any reason.

7.1 To return an item, you must fill the form "Returns & Withdrawal" that you find on the website footer or send an email to info@archivioantidoto.com within fourteen (14) calendar days from the day after receiving the product, informing us of your intention to return the goods.

7.2 The return is accepted only if the product is in the same condition as when received, with the original labels and in its original packaging.

7.3 The return costs are borne by the consumer.

7.4 If the return is accepted, the seller will refund the amount paid, minus the shipping fees, within fourteen (14) calendar days.

8. LEGAL WARRANTY OF CONFORMITY

8.1 Pursuant to the Consumer Code, the seller is obliged to provide the consumer with the legal warranty for defects and discrepancies of the purchased product.

In this regard, it is reminded that the products sold on the site are vintage goods, which may therefore naturally present defects related to wear and the aging of the product itself. These defects will be indicated in the product description but cannot, in any case, be considered as defects.

8.2 Given the nature of the products sold on the site, the consumer acknowledges that, due to their uniqueness, in the case of a legitimate claim for an innocent defect/non-conformity, excluding those prior to the period mentioned, it may be impossible for the seller to proceed with the repair or replacement of the product. It is understood that in this case, the full price paid will be refunded and the defective product will be requested to be returned.

9. CUSTOMER SERVICE

For any questions or assistance, feel free to contact us at info@archivioantidoto.com.